1. Eligible products returned within 7 days will be refunded to the original payment amount. Alternatively, you can request a coupon for the amount of the returned items, and use it for future orders.
2. We do not accept returns on the following products:
custom-cut products such as chain, wire, wire lace leather or cord
pre-packaged items that have been opened such as stringing materials, kits, seed beads or Delica seed beads
3. Returned products must be in their original condition and packaging or a 15% restocking fee will be deducted from your return refund total.
4. If you receive an order with an error please call or email us so we can correct the issue immediately.
5. Please return the item in its original packaging with the invoice/receipt.
6. Please make sure your full name and email address are included in the package, or we cannot process the return. Please include the item numbers of the product you would like to exchange for.
7. Please return all parcels to:
Beazu Wholesale Canada
60 W 6th Ave.
Vancouver, BC, Canada
8. We are not responsible for shipping costs to return the items to us. We STRONGLY recommend that you use a ‘traceable carrier’ that can provide you with proof of delivery. We shall not be responsible for items returned that are lost or damaged in transit.