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TERMS OF USE

Welcome to Beazu.com! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Beazu.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

·         The content of the pages of this website is for your general information, and is a representation of our product line at any given point in time. It is subject to change without notice.

·         Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. While we do our best to provide you with the best information at all times, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·         From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.

PRIVACY POLICY

What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.


SHIPPING

24-Hour Shipping

We strive to get your order out on the SAME DAY that you order!! Our carriers pickup at 3pm PST. Any order placed after 2:30pm PST will go out on the following business day. If something out of the ordinary occurs (severe weather, incomplete shipping address, payment delay, etc…) we will make every effort to contact you through email or phone.Our American orders go out on Tuesday and Thursday mornings so please time your order around that schedule for faster delivery.

All our shipments are sent either with FedEx or the Postal service. If there are any tracking numbers they will be promptly placed on the “Recent Orders” section of your personal account as well as in a confirmation email that is sent when the package is shipped.  Some smaller packages may not have a tracking number. If you are not able to see your tracking number, please contact us sales@beazu.com .

 

IMPORTANT: For American orders, please note that there is sometimes a delay between the time the package is shipped and the time when the tracking number will be in the Fedex system . There can sometimes be a delay of 2-3 days as the package makes its way across the border. This does NOT mean your package will take longer to arrive. Delivery is 10-14 business days and sometimes we get it there even quicker. 

Return Policies:

1. Eligible products returned within 7 days will be refunded to the original payment amount. Alternatively, you can request a coupon for the amount of the returned items, and use it for future orders.

2. We do not accept returns on the following products:
custom-cut products such as chain, wire, wire lace leather or cord
pre-packaged items that have been opened such as stringing materials, kits, seed beads or Delica seed beads
books

3. Returned products must be in their original condition and packaging or a 15% restocking fee will be deducted from your return refund total.

4. If you receive an order with an error please call or email us so we can correct the issue immediately.

5. Please return the item in its original packaging with the invoice/receipt.

6. Please make sure your full name and email address are included in the package, or we cannot process the return. Please include the item numbers of the product you would like to exchange for.

7. Please return all parcels to:

Beazu Wholesale Canada
60 W 6th Ave.
Vancouver, BC, Canada
V5Y 1K1

8. We are not responsible for shipping costs to return the items to us. We STRONGLY recommend that you use a ‘traceable carrier’ that can provide you with proof of delivery. We shall not be responsible for items returned that are lost or damaged in transit.